PR No.151 Islamabad: April 19, 2016

President Mamnoon Hussain has said that the Wafaqi Mohtasib Secretariat should continue efforts for providing expeditious relief to common man by dispensing justice at their doorstep.

The President was talking to Federal Ombudsman Salman Faruqui who called on him at the Aiwan-e-Sadr on Tuesday. On the occasion, Federal Ombudsman also presented Annual Report-2015 of the institution to the President.

Highlighting the importance of the institution of Federal Ombudsman, the President stated that Wafaqi Mohtasib is playing an effective role in addressing the grievances of people. The President praised the performance of Federal Ombudsman institution in the previous year for addressing more than fifty five thousand complaints within the stipulated timeframe with zero pendency. The President expressed satisfaction that the ratio of appeal against the decisions of Ombudsman has been below 1% and 90% of its appealed decisions has been upheld.

The President commended Federal Ombudsman for addressing public complaints at the grass roots level and reducing the period of decisions from 60 to 45 days. The President noted with satisfaction that under the pilot project and at Tehsil level, the Wafaqi Mohtasib aims to finalise decisions within a short period of 15 days. The President said that the provision of justice by the Ombudsman’s Secretariat at the doorstep of the people in different areas of the country would provide cheap and expeditious justice to the aggrieved persons.

The President appreciated Federal Ombudsman for paying special attention to resolve the issues of pensioners and directing all government institutions to complete the pension cases of government servants before their retirement. The President praised the dedicated efforts of members of sub committees of the institution of Federal Ombudsman for addressing systemic complaints and presenting reports for improvement in the working of various departments.

The President directed Federal Ombudsman to take more concrete measures to further improve its performance and also benefit from the experiences of other countries in this regard. The Federal Ombudsman apprised the President about the salient features of the Annual Report and briefed him about the overall performance of his Secretariat.