President Dr Arif Alvi has directed Faysal Bank Ltd to refund defrauded money to a senior citizen who was subjected to bank fraud and set aside the orders of the Banking Mohtasib. The President directed the bank to pay the defrauded account holder the full amount of 1.1 million as against the partial payment of Rs. 388,100. He said that the partial payment by the bank was sufficient to prove that the entire claim of the account holder was just and right. The President passed these directions while accepting a representation of Sardar Arshad Mahmood Jalwana (the complainant), who had to lose Rs 1.1 million after he disclosed his confidential banking data to an unknown caller. The customer had lodged a complaint with the Bank which had returned him Rs 388,100 but the remaining money was not being returned to him despite his persistent efforts. He approached Banking Mohtasib which closed the case stating that since a partial sum had already been credited to his account, therefore, the complaint was being closed. The complainant then filed a representation with the President against this decision of the Mohtasib. The President set aside the orders of the Banking Mohtasib and accepted the senior citizen’s representation.
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