President Dr. Arif Alvi has said that Federal Tax Ombudsman (FTO) has an important role towards the resolution of complaints of aggrieved against the decisions of tax collecting apparatus. The president said this while talking to Federal Tax Ombudsman, Mr. Mushtaq Ahmad Sukhera, who called on him at Aiwan-i-Sadr today. Federal Tax Ombudsman also presented the annual report (2018) to the President. The President expressed his satisfaction on the decreasing number of representations against the recommendations of FTO. He appreciated the launching of e-based Complaint Management Information System(CMIS), which provides paperless office environment. He lauded FTO’s efforts for starting focused SMS and email campaigns to reach out to Taxpayers. Moreover, he commended FTO for the development of a system for registration of complaints through android based hand-held devices. He highlighted that video link of FTO with Regional Offices is a step in right direction to eliminate time and space barriers. He stated that integration of FTO’s CMIS with FBR will improve its efficiency. He emphasized that there is a need for further steps for creation of awareness about the efficacy of the forum. He assured his support to the institution in the discharge of its duties and function. *****
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